At R Win Global India Limited, we make Distributor satisfaction our top priority. Every order is handled with speed, precision, and care, keeping our Distributors informed at every step—from Order Processing to Dispatch and Delivery. With seamless service and transparent communication, we turn every transaction into a smooth, reliable, and delightful experience.
1. Order Placement & Pickup
Orders can be placed through our official website, mobile application, or at authorized centers.
Customers may also choose to pick up their orders from any of our service centers during the following hours:
- Monday to Saturday : 9:30 AM – 6:30 PM
- Sunday : Closed
2. Payment Options
We offer multiple convenient payment methods for both online and offline orders:
- Cash / Demand Draft (DD), Debit Card / Credit Card / Net Banking / UPI (such as Paytm, Google Pay)
3. Delivery Timeline
Standard delivery timelines are as follows:
- Local Areas: 2–4 business days from the order date
- Up-Country Locations: 5–8 business days from the order date
- Remote / Outside Delivery Areas: 8–10 business days from the order date
Please note:
- Deliveries are made only on business days (Monday to Saturday)
- Delivery timelines are indicative and may vary due to unforeseen circumstances
4. Delivery Charges
Shipping charges for home delivery orders are as follows:
- Order value below INR. 2000 : INR 100 (inclusive of GST)
- Order value INR. 2000 and above : Free delivery
5. Delivery Responsibility & Risk
- The company bears the risk of damage or loss during transit until the product is delivered.
- Upon successful delivery, the risk transfers to the customer.
- Customers are advised to inspect the package before accepting delivery.
- Any damage, shortage, or discrepancy must be reported within 24 hours of delivery.
6. Legal & Dispute Resolution
All disputes shall be governed by the provisions of the Arbitration and Conciliation Act, 1996.The jurisdiction will be limited to the location of the company’s registered office. The decision of the appointed arbitrator shall be final and binding on both parties.
Additional Notes
Orders will be processed only after successful payment confirmation; Delivery services are subject to serviceability of the provided address. The company reserves the right to modify this policy at any time without prior notice.
This Shipping Policy shall be governed by the laws of India, including the Consumer Protection Act, 2019 and the Direct Selling Rules, 2021.
